vSeeBox Warranty Explained: What's Covered and How to Claim
A warranty is only worth something if the seller will honor it. Every vSeeBox V6 Plus, V6 Max and V6 Pro bought from Vseebox Wave includes a 1-year hardware warranty, backed by a US-based team you can call at 800-320-0625.
This guide explains what that warranty covers, what it does not, and exactly how to make a claim.
What the warranty covers
- Defects in materials and workmanship under normal use for 1 year from delivery
- A box that won't power on, won't output video or keeps restarting
- Faulty ports — HDMI, Ethernet, USB
- WiFi or Bluetooth hardware that fails
- A remote with a hardware fault
What it doesn't cover
- Accidental damage, drops, liquid damage or power surges
- Damage from opening the box or modifying the hardware
- Problems caused by third-party apps or your internet service
- Streaming services, subscriptions or app content — we sell hardware only
- Devices bought from other sellers
How to make a warranty claim
- Call or text 800-320-0625, or email sales@vseeboxwave.com.
- Have your order number and the name on the order ready.
- Describe the problem — a short video of the fault helps.
- We'll troubleshoot with you first; many issues are fixed on the call.
- If the hardware is faulty, we'll explain the next step for repair or replacement.
Try these before you call
Many issues that look like hardware faults are fixed in minutes. Unplug the box for 30 seconds, check the HDMI cable and TV input, replace the remote batteries, and check for a system update in Settings → System → Updates. Our guides to fixing buffering and pairing the remote walk through the common fixes.
Warranty vs returns
The warranty is for a box that develops a fault. Our return policy is for changing your mind: new, unopened items can be returned within 30 days of delivery for a full refund. Contact us first so we can send return instructions.
Why buying from an authorized seller matters
Boxes from unauthorized sellers can be counterfeit or grey-market and may have no warranty anyone will honor. Vseebox Wave's owner, TDC Global LLC, is an authorized distributor of vSee Media Technology Co., Ltd (code VAD250972, valid through October 14, 2028), verifiable at vseebox.com/verification.
Keeping your vSeeBox in good shape
A few simple habits help any streaming box last well beyond its warranty. Give the box space to breathe rather than shutting it in a closed cabinet, plug it into a surge-protected power strip, and let Android install system updates when they are offered. Avoid unplugging the box while an update is running.
Keep your order confirmation email, because it is the quickest way for us to find your order if you ever need to make a claim. If you no longer have it, the name and phone number on the order are usually enough.
If you are buying a vSeeBox as a gift, the warranty still applies. The person using it can call us directly with the order details, and we will help them the same way we would help you.
What happens after you call
When you reach us, a member of our US team will ask for your order details and what the box is doing. We start with remote troubleshooting because it is the fastest route back to watching TV, and most problems turn out to be settings, cables or the home network. If we confirm the hardware is faulty, we will explain the repair or replacement steps and any shipping involved, and keep you updated by phone or email until it is resolved.
Frequently asked questions
- How long is the vSeeBox warranty?
- Every vSeeBox from Vseebox Wave includes a 1-year hardware warranty from delivery.
- How do I claim my vSeeBox warranty?
- Call or text 800-320-0625 or email sales@vseeboxwave.com with your order number and a description of the problem.
- Does the warranty cover the remote?
- Yes, hardware faults in the included remote are covered for 1 year.