Privacy policy

When you place an order, chat with us or subscribe to updates, we collect the information needed to serve you: your name, email address, phone number and shipping address. We also collect standard technical information such as your browser and device type to keep the site working well and to prevent abuse.

We use your information to process orders, arrange shipping, provide support, answer your questions and — only if you ask us to — send you offers and updates. Order details may be shared with our shipping carriers solely to deliver your package.

We never sell your personal information to anyone.

Payments are processed by Stripe. We never see or store your full card number. Stripe handles your payment details under its own security standards.

If you contact us through the Wave chat assistant, we keep the conversation so our support team can help you. If you subscribed to our emails, every message includes an unsubscribe link — or email us and we'll remove you right away.

We use essential cookies to keep the site working, plus analytics and advertising tools (such as Google Ads) to understand how visitors use the site and to measure our advertising. You can control cookies through your browser settings.

We keep order and support records for as long as needed to fulfill orders, handle warranties and returns, and meet legal obligations.

Questions or requests about your data? Email sales@vseeboxwave.com or call 800-320-0625.